Approach
We do not drop contractors into a messy inbox and hope. CHI designs the operating model, embeds a team trained on how you actually work, and keeps improving the process after go-live.
01
We start with how work really happens: the queues, the after-hours catch-up, the tools that do not talk, the roles that have quietly absorbed six jobs. Founders and operators usually already know where it hurts. We make it specific.
02
People, process, and systems as one design — not three vendors. Who owns the work, what “done” looks like, which tools stay, and where a custom workflow would remove an entire category of busywork.
03
You get dedicated specialists trained on your stack, your scripts, and your standards. They work as an extension of your company, not a ticket queue in another time zone with a new person every week.
04
Reporting, quality review, and continuous improvement. Repeatable work gets automated. Exceptions get escalated. You keep control. We keep making the machine quieter and faster.
What you get
How we stay in our lane
The first 30 days
Most companies come with one overloaded function. We get that function live, and leave you with a clearer picture of the rest of the operation.
Days 1–7
We sit with how work actually happens: the queues, the after-hours catch-up, the roles that have absorbed six jobs. You leave week one with a clear picture of what to staff, what to redesign, and what to leave alone.
Days 8–14
Named specialists, coverage hours, scripts, and what “done” looks like. If a simple workflow or automation would remove a whole category of busywork, we flag it here — before anyone starts clicking.
Days 15–21
The team learns your tools, your SOPs, and your tone with patients and staff. Access stays under your control. If an EHR connection is needed, we scope it then — not as a surprise mid-flight.
Days 22–30
Coverage starts. You get the first weekly operating picture: volume, turnaround, exceptions. From there we tighten every month.
FAQ
When an engagement involves patient or member information, we work only in the systems you authorize, under your access rules. We will sign a Business Associate Agreement when the work requires it. This website contact form is for company inquiries — please do not send patient names, record numbers, or clinical details here.
We do not take over your billing office, post payments, or run patient collections. We do sit with payers — work we know well from Blue Cross and Blue Shield, and apply with other insurers — to verify eligibility, confirm authorization rules, check claim status, and get a clear next step when something is denied or needs to be resubmitted. Your revenue team stays the owner of the books.
Yes. Direct experience with Blue Cross and Blue Shield is part of how we run payer coordination: benefits and eligibility, authorization requirements, claim status, denials, appeals guidance, and the next step to resubmit. We use that same approach with the other payers on your panel.
Case by case. Most work starts alongside the software you already run. If a direct EHR connection would clearly help — and you want it — we scope that as its own decision, with your access rules and a BAA when the work requires it. We do not rip out or replace your clinical system.
Yes — in select markets. We provide staff placement in places such as Phoenix, Arizona, and across the defense sector. Nationwide, we lift the non-clinical load so clinicians stay focused on patients.
Dedicated, named specialists trained on your workflows — not a rotating ticket pool. You get a clear owner, coverage aligned to your hours, and reporting you can take to leadership.
Most first conversations turn into a mapped plan in the first week, and live coverage inside the first 30 days for a defined function. Timelines depend on access, training, and how focused the first seat is.
No. We train on what you already use. If a better workflow or an automation upgrade would help, we will say so. We will not force a platform on you.
Most conversations start with one overloaded function and end with a clearer picture of the whole operation.
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