Capabilities

The operating load of a healthcare company. Covered.

CHI is not a single-function vendor. We staff and organize the work that sits around care — including going directly to payers such as Blue Cross and Blue Shield — so startups and midsize organizations can grow without building a twelve-department back office overnight.

Patient Access

The front door of the practice — answered, scheduled, and followed through.

Scheduling

Appointment booking, calendar management, rescheduling, and no-show recovery across locations and providers.

Intake & registration

New-patient packets, demographics, and complete records before the visit starts.

Patient calls & messaging

A live operations desk for inbound calls, portal messages, reminders, and after-visit questions.

Referral coordination

Inbound and outbound referrals tracked to completion, so patients do not disappear between providers.

Front-office overflow

Coverage when volume spikes — without hiring a full-time seat you only need three days a week.

Care Operations

The work that keeps care moving after the appointment is on the books.

Visit follow-through

Open tasks, missing paperwork, and the admin around each encounter so visits do not stall in a pile of leftovers.

Prior authorizations

Submission, follow-up, and status tracking so treatments are not stuck waiting on a payer. When the rules are unclear, we go to the payer and confirm them before anyone submits into a black box.

Follow-ups & adherence

Outreach after visits, missed labs, care-plan check-ins, and closed loops that protect outcomes.

Care coordination backend

The invisible work between clinics, specialists, home health, and community partners.

Outcomes documentation

Visit notes, tracking logs, and structured data so leadership can see what is actually happening.

Payer Coordination

We go directly to the insurance company — verify coverage, clear the status, and bring back the next step.

This work is grounded in direct experience with Blue Cross and Blue Shield. We apply the same discipline with the other commercial and government payers your patients bring.

Benefits & eligibility

We contact the payer and verify what the patient is covered for — and what they are not — before the visit is at risk. Your team gets a clear eligibility picture instead of a guess from a portal screenshot.

Claim status & denials

When a claim is sitting or came back denied, we get the actual status and the reason, in the payer's words. Your billing owner can act. Your staff is not living on hold.

Authorization & pre-authorization requirements

We confirm what that payer requires for authorization and pre-authorization, including the documentation they will actually accept, before you submit into a black box.

Appeals, reconsiderations & peer-to-peer

We ask the payer how appeals, reconsiderations, and peer-to-peer review work for that case — the path, the clock, and who has to be on the call — so clinicians are not hunting for a process map.

Resubmission next steps

When a claim needs another look, we get the payer's next step for resubmission, further review, or reprocessing. Your team can send a clean packet instead of a second guess.

People & Administration

The company still has to run. HR, payroll, credentialing, and the office should not wait.

Staff placement (select markets)

In select markets — including Phoenix, Arizona, and the defense sector — we place people on-site. Nationwide, we lift the non-clinical operational load so clinicians stay with patients.

HR administration

Onboarding packets, employee files, PTO tracking, and the day-to-day people operations growing teams outgrow.

Payroll support

Timesheet collection, exception flags, and payroll prep that keeps pay cycles uneventful.

Credentialing coordination

Document chase, expiration tracking, and payer enrollment support under your credentialing lead.

Recruiting operations

Posting, screening coordination, interview logistics, and offer paperwork so hiring does not stall.

Workspace & office admin

Vendor coordination, supply tracking, inbox management, and the unglamorous work of keeping a shop running.

Technology & Insight

IT, websites, secure portals, reporting, and custom tools. EHR connection when the work actually needs it.

IT support

Day-to-day technical help when something stops working: logins, printers, video, and the small failures that steal a clinic’s morning. A real help desk, not a ticket black hole.

Device management

Laptops, workstations, and the other hardware people need to do their jobs — set up, kept current, and supported so staff are not waiting on a box in a closet.

Email setup & support

New accounts, mailbox setup, and ongoing help when email breaks. Onboarding a hire includes getting them into email and the tools they actually use.

Websites

New sites and ongoing support for the public face of the company — a clear place for patients or partners to find you, reach you, and understand what you do.

Secure staff & customer portals

Logged-in spaces for your team or your customers: documents, status, forms, and the work that should not live in email. Built to your access rules, not as a replacement for clinical software.

Reporting & analytics

Operational dashboards: volume, turnaround, follow-up rates, staffing load, and growth metrics.

Custom workflow solutions

Purpose-built tools when spreadsheets and inboxes leave a gap. They usually sit alongside the software you already run. If a direct EHR connection is the right move for that engagement, we treat it as a scoped decision — not a default.

Automation & AI upgrades

Once the work is mapped, we automate the repeatable parts and add AI where it earns a place: drafting, sorting, routing, and summarizing. People still own judgment. Tools take the grind.

Launch & Scale

For startups standing up operations, and for midsize groups that have outgrown their first systems.

New-practice build-out

Help stand up the operating backbone: roles, queues, scripts, tools, and coverage before volume hits.

SOP design

Document how work should move so quality does not depend on whoever happens to be in the building.

Change management

When you add a service line, a location, or a new system, we help the team absorb it without dropping balls.

Project leadership

A disciplined owner for operational projects — from go-live support to process cleanups.

Leadership reporting

Clear weekly and monthly pictures of performance for founders, boards, and operating partners.

Don't see the function?

If it keeps a growing healthcare company running — including staff placement in select markets — we can almost certainly cover it, or design a better process around it. Tell us the bottleneck.

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